mailme@cindyworld.com

CURRENT EMPLOYMENT

INDEPENDENT CONTRACT TRAINER

7/2003 - present           PowerSchool, Apple Computers

PowerSchool is a software suite developed to manage, monitor and track student data for schools. Included in the suite are 4 interfaces (Admin, Teacher, Sub, Parent) and a web enabled grade book.

11/2002 - present         Systems Integration,  Inc.

A reseller of Enterprise Interaction Client (call center) application designed to streamline call center traffic and centralize reporting and supervision of productivity.

9/2002 - 11/2002           KnowledgePlanet

Large application software suite with distinct log-in interface dependant on security rights. Modules of software allow for Assessment Management, Competency (skill) Management, and Training Management. Focus on aligning the workforce with business strategy, this suite is complex and highly customizable.

 mailme@cindyworld.com

PROFESSIONAL EMPLOYMENT

Company:              KnowledgePlanet

Dates:                     9/2000 - 7/2002

Job Title:                Technical/Corporate Trainer

Duties:                   75% international travel                  

·   classroom delivery, OJT, document development

·   help desk and sales support

·   business process consulting

·   relationship management

Company:              HCI Technologies

Dates:                     11/1999 - 9/2000

Job Title:                Technical Trainer

Duties:                   75% domestic travel

*  Recognized for outstanding document development and client satisfaction

·   classroom delivery, OJT, document development

·   help desk and sales support

·   relationship management

Special

Assignments                   DTS (Defense Travel System)-web based travel software

                                                DataFusion - Vo/IP and recording

                                                EIC (Enterprise Interaction Client) - Call Center reporting

Company:              GP Corporation

Dates:                     11/1998 - 9/1999

Job Title:                Training Specialist

Duties:                   95% domestic travel

·   classroom delivery, OJT, TTT, document development

·   relationship management

·   system testing

·   information capture

Special

Assignments                   CSAA (California State Automobile Association)

-    Claims Redesign

-    Service Business Model

DTS (DoT Site Manager) - construction project management software

Burger King - 32 bit Point of Sale (POS) upgrade

Jet Form - document and forms design

Napa Valley Outsource Help Desk - TCP/IP training

"Unlike any instructor I have ever seen! Cindy was engaging and insightful even with a dry technical course.".

Hedi Ho-Penang, Malaysia